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How do I cancel an order?

If you wish to cancel your order on Original Wholesales, you can do so only if your order has not yet been shipped. Please follow the steps below to check your order status and request a cancellation:

Steps to Cancel Your Order:

  1. Log In to Your Account: Go to the Original Wholesales website and log in to your account where the order was placed.

  2. Check Order Status: Navigate to your order history or “My Orders” section. Find the order you wish to cancel and check its status. If the order has not been shipped yet, you will be eligible to cancel it.

  3. Request Cancellation: If your order is eligible for cancellation, select the option to cancel the order. You may need to confirm the cancellation request.

  4. Contact Customer Service (If Necessary): If you cannot cancel the order directly on the website or if you are unsure about the status, contact our customer service team as soon as possible. You can reach us at:

  5. Confirmation of Cancellation: Once your cancellation request is processed and confirmed, you will receive a notification from our customer service team.

Important Notes:

  • Cancellation Window: You can only cancel an order if it has not been shipped. Once the order is shipped, it cannot be canceled. If the order has already been shipped, please follow the return instructions instead.
  • Refund Process: If your order is successfully canceled before shipment, you will receive a full refund to the original payment method. The refund will be processed within 5 business days.

If you have any questions or need further assistance, please feel free to contact our customer support team.

Thank you for shopping with Original Wholesales!

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