Refunds for your order at Original Wholesales will be processed according to the original payment method used for the purchase. Here’s how the refund process works:
Refund Process:
Eligibility for Refund:
- If your order is canceled before shipment, if a returned item meets our return policy, or if you’ve received a faulty or damaged product, you will be eligible for a refund.
- The refund will be processed once we confirm the return, cancellation, or faulty item.
Refund Method:
- Original Payment Method: Refunds will be issued back to the original payment method used at checkout. This includes credit/debit cards, digital wallets (e.g., PayPal), or other accepted payment methods.
- Time Frame for Refund: The refund will typically be processed within 5 business days once the return is confirmed or the cancellation is processed.
Partial Refunds:
- If only part of your order is returned, we will issue a partial refund for the value of the returned items.
- If a discount or promotional code was used on your order, the refund will be adjusted to reflect the amount paid after applying the discount.
Shipping Fees:
- If the return is due to a mistake on our part (e.g., a faulty or damaged item), we will cover the return shipping costs. If the return is due to a change of mind or other reasons, you may be responsible for return shipping fees, depending on our policy.
Payment Method Refund Times:
- Credit/Debit Cards: Refunds to credit or debit cards may take 5-10 business days to appear on your account, depending on your bank.
- Paystack or Other Digital Wallets: Refunds to Paystack or other digital wallets are typically processed within 3-5 business days.
- Bank Transfers: Refunds through bank transfers may take longer, depending on your bank’s processing time.
Important Notes:
- Non-Refundable Items: Certain items, such as products that are opened and no longer in resale condition, may not be eligible for a refund. Please refer to our return policy for more details.
- Refund Confirmation: Once your refund has been processed, you will receive a confirmation email. If the refund is delayed or does not appear on your account, please contact our customer service team.
If you have any questions or concerns about your refund, please contact our customer service team at:
- Email: [email protected]
- Phone: +2349110653181
Thank you for shopping with Original Wholesales!