We sincerely apologize if you’ve received a faulty or damaged item from Original Wholesales. We’re committed to resolving this issue promptly and ensuring your satisfaction. Please follow the steps below to report and resolve the issue:
Steps to Report a Faulty or Damaged Item:
Inspect the Item: Upon receiving your item, check for any damage or defects. This may include broken parts, visible defects, or any other issues that make the item unusable.
Contact Our Customer Service: Please contact our customer service team as soon as possible to report the faulty or damaged item. You can reach us at:
- Email: [email protected]
- Phone: +2349110653181
Provide the following information:
- Your order number
- A description of the issue (e.g., damaged, defective, broken part, etc.)
- Photos of the damaged or faulty item(s) (to help us better assess the situation)
- Any additional information that may help us resolve the issue quickly
Return or Replacement Request: Once we receive your report, we will review the details and confirm whether you are eligible for a return or replacement. If approved, we will provide you with instructions on how to proceed.
Return Shipping (if applicable): If the item needs to be returned, we will send you a return shipping label at no extra charge. Pack the faulty/damaged item carefully in its original packaging (if available) and send it back to us as per the provided instructions.
Refund or Replacement: After we receive the returned item and confirm the fault or damage, we will either:
- Ship a replacement item to you, or
- Issue a full refund to your original payment method, depending on your preference and availability of the item.
Important Notes:
- Time Frame: Please report any damaged or faulty items within 2 days of receiving your order. Claims made after this period may not be eligible for a refund or replacement.
- Condition for Return: The item must be returned in the same condition as it was received, along with all original packaging and accessories.
- Refund/Replacement Processing: Refunds or replacements will be processed within 5 business days after we receive and inspect the returned item.
If you have any further questions or need additional assistance, please don’t hesitate to reach out to our customer service team.
Thank you for your patience, and we apologize for any inconvenience this may have caused. We look forward to resolving this for you as quickly as possible.