Our Terms & Conditions

Effective Date: 11/Jan/2025

Welcome to Original Wholesales! By accessing or using our website, www.originalwholesales.com (the “Site”), you agree to comply with and be bound by the following terms and conditions (the “Agreement”). If you do not agree with any part of this Agreement, you must not use our services or access our Site.

1. General Information

Original Wholesales is an online marketplace that specializes in the sale of beauty and cosmetics products (“Products”). We provide wholesale prices for a wide range of beauty and cosmetic products, catering to customers purchasing in bulk. We accept payments via credit/debit card, bank transfer, and third-party payment processors like Paystack and Flutterwave. We also offer coupons and discounts to our customers.

2. Account Registration

To access certain features of the Site, such as placing orders and accessing exclusive offers, you may be required to create an account. When registering, you agree to:

  • Provide accurate, current, and complete information.
  • Maintain the confidentiality of your account details.
  • Notify us immediately of any unauthorized access to your account.
  • Take responsibility for all activities that occur under your account.

3. Cashback Points

  • Cashback points earned through purchases on the Site do not expire and can be used for future product purchases.
  • Cashback points may be revoked, and your account may be banned if you are found to be guilty of opening multiple accounts to earn cashback points or if you are a minor in your country. Please refer to the cashback page for more details.

4. Product Availability and Pricing

All Products offered on the Site are subject to availability. We reserve the right to modify or discontinue products at any time without notice. Prices for our Products are listed on the Site and may change at any time. Prices may vary based on quantity, promotions, and other factors. We make every effort to ensure the accuracy of product descriptions, but errors may occur. If we discover a pricing error, we reserve the right to cancel orders that are affected by this error and notify the customer.

5. Payment Methods

We accept the following payment methods:

  • Credit and Debit Cards: Visa, MasterCard, American Express, and other major credit cards.
  • Bank Transfer: Customers can pay via direct bank transfer. Payment instructions will be provided at checkout.
  • Third-Party Payment Processors: We use trusted payment processors like Paystack and Flutterwave to process payments securely. By using these payment processors, you agree to their terms and conditions as well.

When you make a purchase, you authorize us to charge your selected payment method for the full order amount. Your payment information is securely processed through Paystack, Flutterwave, or directly through your bank transfer. We take reasonable measures to protect your payment details.

6. Coupons and Discounts

  • Coupons and discounts are offered as part of specific promotions and are subject to certain terms and conditions, such as minimum purchase requirements and validity periods.
  • Coupons or discounts cannot be used in conjunction with other promotions unless explicitly stated.
  • We reserve the right to cancel or modify discounts, promotions, or coupons at any time without prior notice.
  • Coupons are not transferable, cannot be redeemed for cash, and are only valid for the duration stated in the promotion.

7. Shipping and Delivery

  • We offer shipping to various locations. Shipping costs will be calculated at checkout based on the destination and size of the order.
  • Orders will be processed within  e.g., 1-3 business days after payment has been confirmed.
  • Delivery times may vary depending on the shipping method and location. We are not responsible for delays caused by third-party couriers, customs procedures, or unforeseen circumstances.
  • You will receive a tracking number for your order once it has shipped.

8. Returns and Refunds

  • All sales are final unless the Product is defective, damaged upon delivery, or incorrect. If your product is damaged or defective, please contact our customer service team within, 2 days of receiving the item to request a return, refund, or exchange.
  • Returns and exchanges are not accepted for opened or used products unless they are defective.
  • If you are eligible for a refund, the amount will be credited back to your original payment method via Paystack, Flutterwave, or directly through your bank transfer, depending on the payment method used.
  • Refunds may take up to  5-7 business days to be processed, depending on the payment method.

9. User Conduct

By using our Site, you agree not to:

  • Engage in fraudulent activities, including using stolen or unauthorized payment information.
  • Use the Site for any unlawful or prohibited purpose.
  • Upload or transmit any harmful or offensive content, such as viruses or malware.
  • Attempt to interfere with or disrupt the functioning of the Site or our payment processing system.
  • Violate any applicable laws, regulations, or rights of others.

10. Third-Party Products and Services

  • We may recommend, advertise, or refer third-party and partner products on our Site.
  • By interacting with these third-party products or services, you acknowledge and agree to their terms and conditions.

11. Social Media Sign-Up and Log In

  • You may sign up or log in to the Site using your Google, Facebook, or X accounts.
  • Each social media platform has its own privacy policy that governs its data collection and usage practices. You are encouraged to review their privacy policies before using these sign-up or login options.

12. AI Technologies and Customer Support

  • We may integrate AI technologies, chatbots, and live chat features on our Site to assist you with your online shopping experience.

13. Intellectual Property

All content available on the Site, including text, images, logos, product descriptions, and other materials, is the property of Original Wholesales and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.

14. Limitation of Liability

Original Wholesales is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products, services, or Site. We are not responsible for any loss of data, business interruptions, or damages caused by external factors beyond our control. We are not liable for any issues arising from the use of third-party payment processors, including Paystack and Flutterwave. You agree to abide by the terms and conditions set forth by these payment processors when using their services.

15. Privacy Policy

Your use of our Site is also governed by our Privacy Policy, which can be found in the Privacy Policy section. By using our services, you consent to the collection, use, and storage of your personal data as described in the Privacy Policy.

16. Amendments

We reserve the right to modify or update these Terms and Conditions at any time without prior notice. All changes will be posted on this page, and the updated terms will be effective immediately upon posting.

17. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of [insert jurisdiction]. Any disputes arising from or relating to these Terms will be subject to the exclusive jurisdiction of the courts in Nigeria.

18. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Original Wholesales
Email: [email protected]
Phone: +2349110653181
Address: Shop h21 haggi plaza tradefair complex bba, Amuwo Odofin, Lagos 102101, Lagos

By using this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

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