What if my order is damaged?

If your order from Original Wholesales arrives damaged, we sincerely apologize for the inconvenience. We are committed to resolving the issue promptly. Please follow the steps below to report a damaged order and initiate the return or replacement process:

Steps for Reporting a Damaged Order:

1. Inspect the Product Immediately: Upon receiving your order, carefully inspect the product(s) for any signs of damage. This includes checking for dents, tears, cracks, or any other defects that may have occurred during shipping.

2. Contact Customer Service: If your order is damaged, please contact our customer service team as soon as possible. You can reach us via:

   • Email: support@originalwholesales.com
   • Phone: +2349110653181 Be sure to include the following information:
   • Your order number
   • A description of the damage
   • Photos of the damaged product(s) (as evidence)

3. Return or Replacement Request: Once we receive your request, we will assess the situation. Depending on the condition of the product and the issue, we will either:

   • Issue a replacement for the damaged item(s), or
   • Provide a refund for the damaged product(s), depending on your preference and our return policy.

4. Return Shipping (if applicable): If a return is required, we will provide you with a return shipping label at no additional cost. You will need to securely pack the damaged product in its original packaging (if possible) and send it back to us.

5. Refund or Replacement Processing: After receiving the returned damaged item(s) and verifying the damage, we will either process your refund to the original payment method or ship out a replacement product. The refund or replacement will typically be completed within 5 business days.

Important Notes:

• Time Frame: To ensure a smooth process, please report damaged items within [X] days of receiving your order. Any claims made after this period may not be eligible for a return or refund.
• Condition of Return: The item must be returned in the same condition it was received, with all original packaging and accessories.

If you have any further questions or concerns, please feel free to reach out to our customer service team.

Thank you for choosing Original Wholesales!